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monday’s AI Sales Agent Shows Why Customer-Facing Agents Need Hard Limits
ByWorkTechJournal Editorial Team May 9, 2026May 9, 2026

AI agents are moving from internal task automation into customer-facing activity — scheduling, qualifying, and following up on real leads, via phone and SMS, at scale. monday CRM AI Sales Agent, currently in beta on Standard and Pro plans, is a direct example of that shift: an agent that conducts outbound voice calls and SMS…

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AI Tools | News | Productivity | Software

monday.com Is Moving From Work Management to AI Work Platform
ByWorkTechJournal Editorial Team May 7, 2026

monday.com announced on May 6, 2026 that it is repositioning from a work management platform to an AI Work Platform — what it describes as the most significant change in its history. The announcement is backed by native AI agents, a new external agent infrastructure launched in March 2026, AI Blocks woven into automations and…

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